Welcome to sanngreenshoppee (“we”, “us”, “our”). This Privacy Policy describes how we collect, use, disclose, and safeguard your personal data when you visit our website [sanngreenshoppee.com], place an order, use our services, or otherwise interact with us.
1. Definitions
Personal Data / Personal Information: Any information that identifies or can identify an individual (e.g. name, email, phone, address, IP address, device identifiers).
Sensitive Personal Data / Information (SPDI): Data of more sensitive nature (e.g. financial information, health data, passwords).
Data Principal: You, the user whose data is processed.
Data Fiduciary: Us — the party that determines how and why your data is processed.
Process / Processing: Any operation on data such as collection, storage, modification, transfer, deletion, etc.
2. Information We Collect
We may collect the following categories of information:
a. Personal Information
Name, email address, phone number, shipping address, billing address
Order history, payment transaction info (masked), preferences
IP address, device information, browser type
b. Sensitive Information (if required)
Payment card/financial details (via secure gateways)
Passwords (encrypted)
c. Cookies / Tracking Technologies
Cookies, web beacons, analytics tools (Google Analytics, etc.)
Usage data (pages visited, time on site, referring URLs)
3. Purpose of Collection & Use
We collect and use data for the following purposes:
To process and fulfill your orders
To communicate with you (order confirmation, updates, support)
To improve our website, products, and services
To send you marketing or promotional materials (only if you have opted in)
To detect, prevent fraud or abuse
To comply with legal obligations
For analytics and business insights
We only collect data needed for these purposes (data minimization).
4. Consent & Choice
By using our website or submitting your data, you give your explicit consent to this processing. For non-essential data (e.g. marketing communications), you have the right to opt-out at any time. Where required, we will obtain consent at the point of data collection.
5. Disclosure & Third-Parties
We may share your data in certain situations:
With service providers and business partners (payment gateways, shipping/courier, analytics providers) who assist us (under strict confidentiality)
With legal / regulatory authorities, when compelled by law
In case of merger, acquisition or sale of assets, your data may be transferred (with due notice)
With third-party advertising or marketing service providers, only with your consent
We do not sell your personal data to unrelated third parties.
6. Data Storage, Retention & Security
Your data is stored securely on servers / cloud infrastructure with industry-standard security measures (encryption, access controls, regular security audits)
We retain your data only as long as needed for the purpose it was collected or to comply with legal / accounting requirements (e.g. 5–7 years for financial records)
After the retention period expires, data will be anonymized or securely deleted
Although we employ reasonable security measures, no method of electronic transmission or storage is 100% secure
7. Cross-border Transfer
If we transfer your data outside India (e.g. servers abroad or third parties), we will ensure that such transfers comply with applicable regulatory safeguards and contractual protections as required by law.
8. Rights of Data Principals
You have the following rights (as may be applicable under DPDP / data protection law):
Right to access your personal data
Right to correction / update data
Right to deletion / erasure (subject to legal/contractual obligations)
Right to restrict or object to processing
Right to withdraw consent
Right to data portability (where applicable)
Right to complain to the relevant authority or grievance officer
To exercise any of these rights, please contact us at:
Grievance Officer: [Name & Designation]
Email: [email address]
Address: [postal address]
We will respond to your request within a reasonable time period, as required by law.
9. Children’s Privacy
We do not knowingly collect or solicit data from individuals under the age of 18. If we learn that we have collected personal information from a child under 18, we will promptly delete it. If you believe we have data of a minor, please contact us.
10. Notification of Changes / Updates
We may update this Privacy Policy periodically. We will notify you by posting the updated policy on this page, and indicating the “Last updated” date. If there is a material change, we may send you a notice by email.
11. Cookies / Tracking / Analytics
We use cookies and related technologies to track usage, preferences, marketing, and site performance. You may control cookie preferences via your browser settings or opt-out via [link to cookie settings / preferences].
Third-party services (e.g. Google Analytics, advertising networks) may place cookies or tracking tech; please see their privacy statements for details.
12. Governing Law & Dispute Resolution
This policy and any issues arising out of it shall be governed by the laws of India. Any disputes will be subject to the jurisdiction of courts in [Your City / State, e.g. Chennai, Tamil Nadu].
13. Contact Us
If you have questions, concerns, or complaints about this policy or our data practices, please contact us at:
SANN GREEN SHOPPEE
Samayapuram (Near Marriyamman Temple)
Trichy – 621112
Phone: 9345790661
