1. Eligibility for Return
We only accept returns if the product is received by you in a damaged condition (i.e., broken, defective, or unusable).
A “damaged product” means the item was in transit to you or at delivery and arrived broken, faulty or in a non-working state (rather than you changing your mind).
If the product is undamaged and you simply change your mind, you cannot return it under this policy.
2. Time-Window for Reporting
You must notify us of the damage within 48 hours of delivery.
The product should be retained in the same condition (including packaging) until we inspect it or pick it up.
3. Return Process
Upon receipt of your return request, we will review the claim and may ask you to provide photographs of the damage and relevant order details.
If the claim is accepted, we will arrange for collection of the damaged product (at our cost) and processing of the refund.
4. Refunds
Once we have received the returned item (or confirmed the damage and accepted the claim), we will initiate the refund.
Refunds will be made via the original payment method or in another manner mutually agreed.
We aim to complete refund processing within 14 days of receiving the item or accepting the claim, whichever is earlier.
The amount refunded will include the full price paid for the product. Shipping or other charges may or may not be refunded (choose your preference and specify).
5. Non-Returnable Items
Any product that is damaged by the customer (e.g., misuse after delivery, wear & tear) will not be eligible under this policy.
Products returned that are found not to be damaged / faulty as claimed may be rejected or incur a restocking fee (your choice).
We reserve the right to refuse a return if it doesn’t comply with the above criteria.
6. Your Obligations
You must provide the order number, date of delivery, description/photos of damage when making a claim.
You must ensure the product is returned in its original packaging (if requested) along with all accessories, tags, manuals (if applicable).
You must not continue to use the product in a way that worsens the damage before we inspect it.
7. How to Submit a Claim
Contact our Customer Support at [Insert email / phone] with “Return Claim – Damaged Product” in the subject.
Include: Order Number, Delivery Date, Photo(s) showing damage, Description of the issue.
Our team will respond within 48 hours to acknowledge receipt and guide the next steps.
8. Legal & Regulatory Notes
As per the Consumer Protection (E‑Commerce) Rules, 2020 and other applicable Indian consumer laws, if goods are defective, wrongly described or not as agreed, you are entitled to a refund or return.
By specifying that only damaged goods are eligible for return, we are restricting returns beyond the defect/damage scenario; such restriction is permissible so long as it is clearly stated before purchase.
9. Amendments
We reserve the right to amend this policy at any time. The version published on our website at the time of your purchase shall apply.
